An Update for our Patients re: COVID-19

Keeping Our Patients & Our Community Safe

We have designed and implemented plans to maximize your safety, the safety and security of our staff, and the safety of our medically vulnerable patients. We have invested a tremendous amount of thought, time, and resources into doing things right. As always, we care about not only your safety but also your overall experience with us.

When you visit, you will notice physical upgrades, including extensive HEPA filtration, ultraviolet air cleaners, temperature scanners, advanced PPE, social distancing office flow, and more.

Physical measures, however, are only part of the solution. Due to the close-up, personal nature of our services, we have also re-engineered our office processes to maximize respiratory safety.

Below are outlined some of the steps we will be taking, and asking you to take at each visit until this pandemic has ebbed. Please familiarize yourself with them so you will know what to expect when we welcome you back.

Thank you for your patience with us, and your trust in us, as we navigate this COVID-19 pandemic together!

Gratefully,

Dr. Jacob Haiavy MD & Staff at Inland Cosmetic Surgery & Ahava Medspa

Making appointments

The best, fastest, and easiest way to schedule, move, or cancel appointments is to text our main phone number at (909) 987-0899 for Inland Cosmetic Surgery or 909-204-7373 for Ahava Medspa. You will reach the same friendly team receptionists as when you call.

Check-In

Please stay at home for 2 weeks if you are not feeling well. We will gladly reschedule your visit.

Please wear your own mask or face covering to the office, and cover both your mouth and nose at all times unless instructed otherwise by our staff. Our staff is exposed, up close, to multiple patients per day. Strictly limiting their mask-free interaction time helps minimize their risk. Our staff and their families are very grateful for your understanding.

If you are unable to wear a mask covering both your mouth and nose, we welcome you back when the pandemic has ebbed and face coverings are no longer necessary for close face-to-face interactions.

When you arrive through the main glass doors, you will be asked the screening questionnaire as well as a temperature check. We will check you in for your appointment. If we have a room available, we will accommodate you right away. If we don’t have your room open, we will ask you to please wait in your car, and we will text you when your treatment room is ready.

We are strictly limiting building occupancy—no guests or children are allowed, please. Surgical patients may have one chaperone at drop off and pick up. We apologize for the inconvenience.

When you are brought into the building, our greeter will ask you “The 4 Questions,” take your temperature, and ask that you sanitize your hands

The COVID-19 liability release must be signed at each visit.

Please do not talk at all when your mask is off for treatment.

We reserve the right to cancel or reschedule your visit for any reason.

In General

We are scheduling fewer patients per hour to minimize hallway traffic and allow time for enhanced disinfection between patients.

To maximize appointment availability and minimize face-to-face time for safety, we ask that you limit social conversation with your provider. Please keep up with your favorite staff members on social media!

Thank you again for your patience and understanding while we strive to deliver exceptional service and maintain safety for you and our staff!